Technical Support & Engineering Guidance
Technical Support & Engineering Guidance
If you contact our team of expert engineers, we can advise you on the following topics and provide detailed technical guidelines, procedures, and documentation where necessary:
Troubleshooting
Our engineers can guide you in resolving the vast majority of issues related to rotary piston pumps directly on site, ensuring fast and effective problem solving.
Sterilization Procedures
If you plan to autoclave a disassembled pump, we can provide the correct sterilization procedure for Neoceram ceramic pumps and advise on best practice parameters.
Cleanability Comparison: Ceramic vs. Stainless Steel
We can share and interpret comparative test data on the cleanability and hygienic performance of ceramic components versus 316 stainless steel, including results from controlled flow system testing.
Inspection of Rotary Piston Pumps
Our specialists can advise on proper inspection methods, including:
– Visual inspection
– Mating clearance measurements
– High-precision dimensional and shape analysis
– Surface roughness measurement
– Advanced surface analysis
Cleaning of Ceramic Components
We provide guidance and documentation for the correct cleaning procedures of Neoceram pumps and ceramic parts to ensure optimal hygienic performance.
Handling and Assembly Procedures
Our technical team supports you during commissioning of new pump systems and remains available throughout the entire operational lifecycle of the equipment.
Friction and Wear Performance
We can advise on the tribological advantages of advanced ceramics compared to coated stainless steel in piston-cylinder dosing pumps, including wear mechanisms and long-term performance considerations.
Sealing and Clearance Optimization
Pump tightness is critical for dosing accuracy.
We provide guidance on optimal piston-to-cylinder clearance to maintain volumetric precision, ensure liquid retention during dosing, and preserve needle watertightness between cycles.
Product Compatibility
Neoceram solutions are designed to meet the highest requirements for fluid filling, dosing, and control in demanding pharmaceutical and laboratory environments.
Our materials, including Pharmalox® and Pharmazirc®, are chemically inert and feature fine grain structures that allow significantly smoother surface finishes than conventional GMP materials. We can advise on material compatibility for your specific application.
Customer on boarding
We are delighted to offer a wide range of tuition and coaching either at our training facility in Strépy-Bracquegnies, Belgium or on-site at customer premises.
Among others, our engineers will help you with correct storage and handling of Neoceram ceramic pumps.
Our engineers will explain:
- How to assemble and disassemble properly
- How to install them on your lines
- How to clean thoroughly
- How to utilise our sterilisation trays
- How to inspect our ceramic pumps
- How to store pumps and parts
Our engineering team will assist customers in recognising, diagnosing and correcting many filling issues. This will avoid potential problems that might result in machine downtime and affect product quality.