Version of May 2018

1. About this policy

This Privacy and Cookie Policy (“Policy”) describes how we manage personal data collected through our website and explains how we collect, share and use any information that, alone or in combination with other information, relates to your personal data when you use our website:

We process such personal data in accordance with all laws and regulations in respect of data protection including the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th of April 2016 (also known as the General Data Protection Regulations, hereinafter referred to as “GDPR”) where applicable. All personal data is handled with care and will only be transferred to other Neoceram entities, to our analytic cookie providers, and to our third party subcontractors, such as the hosting provider.

This policy will be updated from time to time, for instance if we add new functionalities to our website that require use of personal data.

2. Who we are

This is the website of Neoceram SA, a company under Belgian law (hereinafter referred to as “Neoceram”), registered for VAT under the number BE 427.323.692 and with the Crossroads Bank for Enterprises under number 0427.323.692 . Our postal address is: Rue du Grand Peuplier 1, 7110 Strépy-Bracquegnies, Belgium and our telephone is: +32 64 67 14 50.

3. What personal data we collect and why we collect it
3.1 Contact forms

We use personal data that you provide to us directly through our website. When you contact us with questions or requests or when you engage our services, we will use personal data provided by you to answer your query. Via the contact forms of this website, we ask you for minimal personal data such as your name and professional email address.

3.2 Cookies

Cookies are small text files that are created and placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work more efficiently, as well as to provide reporting information.  Cookies set by Neoceram are called “first party cookies” and cookies set by parties other than Neoceram are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website.

We rely on third party analytics cookies e.g. Google Analytics of Google Inc., for analytical purposes and to enhance the functionality and user-friendliness of our website. Google Analytics of Google Inc. is able to provide us with aggregated statistical information about your use of our website.

In addition, if you consent by clicking on our website’s cookie notice, we automatically process personal data for technical and functional management of our website and to ensure it is easy to use. For this purpose, we may process data such as your IP-address, the pages you visit, the browser you are using, the website you have previously visited, demographic information, and the time and duration of your visit. We also use cookies for the same purpose. Cookies help us learn more about how the website is being used which helps us to improve the overall experience. All data collected by us via the use of cookies will be treated confidentially.

At any time, you can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.

3.3 Other websites

Our website may provide referrals – including hyperlinks (e.g. for videos, images, articles, etc.) – to websites offered by other companies, persons or by social media. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.  Neoceram is not responsible or liable for any processing of your personal data via these websites. This Privacy and Cookie Policy does not apply to the use of such websites.

3.4 Social media

If you share the content from our website via social media, your personal data will be visible to the visitors of your personal pages on these social media websites. We are not responsible or liable for any processing of your personal data via such media.

4. Who we share your data with

As an international firm, data we collect can possibly be transferred internationally between Neoceram’s various entities. We can exchange your personal data with other companies within the Neoceram group. We exchange your data for administrative purposes and so that we can have a complete overview of your contacts and contracts with the Neoceram group.

5. How long we retain your data

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, which means they only exist when your browser is open and are automatically deleted when you close your browser or quit the app. Other cookies are ‘persistent cookies’, meaning they survive after your browser or app is closed and can be used by websites or apps to recognise your computer when you re-open your browser or app later. For instance, Google Analytics cookies usually expires after 180 days.

6. What rights you have over the data

We aim to keep information about you as accurate as possible. You have the right to know if your personal data is being processed and, where that is the case, access to your personal data. Also under certain circumstances, you will have the right to rectify, erase, or restrict the processing of your personal data, and the right to withdraw your consent. You will also have the right to have it transferred to a third party of your choosing, as well as the right to object to the processing of your personal data for direct marketing purposes, and the right to obtain restricted processing in accordance with art. 18 GDPR.

Should you have any questions or complaints about this Privacy and Cookie Policy or if you wish access to your personal data processed by Neoceram or have your data updated, corrected or deleted, please send your request to

If you believe that your rights as a data subject have been infringed please know that you have the right to lodge a complaint with a supervisory authority. Depending on the responsible entity this will be the Data Protection Authority for Belgium or the Italian Data Protection Authority.

7. How we protect your data

Neoceram secures your personal data through various technical and organisational measures, such as firewalls, spam detection services, secured servers, and data processing agreements with third parties hosting our website. For the processing of personal data between our group companies we have arranged for contractual safeguards.  This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.